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Delivery Policy


Company will use all reasonable endeavors to deliver the Goods to the Customer within the specified time mentioned against the respective products or next working day after the Goods clear customs in India, provided that the Company's supplier has the Goods ordered in stock.

Such deliveries are usually offered free of charge but the Company reserves the right to charge for delivery of certain items, for example those that are very large, heavy or hazardous, and the Company reserves the right to charge for delivery as standard on certain accounts. Any such charge will be notified to the Customer at the time of establishment of its account or placing of the order to which such charge applies.

Where Goods ordered are not in catalogue or are non-stock items, the Company will make reasonable endeavors to notify the lead times for such Goods, where known.

For more urgent deliveries the Company offers a special delivery, the details and cost of which are available on request.

The Customer may request delivery or performance by installments for up to 12 months from the date of order. Such orders will be non-cancelable and the Customer may only re-schedule delivery of the Goods on up to two occasions per order.

The Company reserves the right to deliver or perform by installments. Failure to meet a delivery or performance date where deliveries or performance are by installment shall not prevent or restrict the Company from making further deliveries or rendering subsequent performance under the relevant Contract by installment.

Delivery will be made to the address specified by the Customer. The Company reserves the right to arrange delivery of Goods directly from the manufacturer or supplier of those Goods to the Customer.

The Company may use any method of delivery available to it. All delivery dates and times given are estimates. The Company will use reasonable endeavors to meet delivery and/or performance estimates but, except as set out in Condition 8 below, in no circumstances shall it be liable to compensate the Customer for non-delivery, non-performance or late delivery or performance. The Company reserves the right to delay dispatch for a number of reasons, including to perform any necessary credit checks or procedures or to ensure that payment has been received in cleared funds in full. Where dispatch is delayed for such reasons the Company will use reasonable endeavors to inform the Customer.

Inspection, defects and non delivery

The Customer must inspect the Supplies as soon as is reasonably practicable after delivery. The Company shall not be liable for any defect in the Supplies unless written notice is given to the Company within 15 days of the date of delivery to the Customer. The Company does not write software comprised in the Goods and it is the Customer’s responsibility to check for the presence of computer viruses before the Goods are used.

The quantity of any consignment of Goods, as recorded by the Company upon dispatch from the Company’s place of business, shall be conclusive evidence of the quantity received by the Customer on delivery, unless the Customer can provide conclusive evidence to the contrary. The liability of the Company for non-delivery or non-performance or for Goods notified as defective on delivery or Services notified as defective following performance in accordance with this Condition 8 will be limited to replacing the Goods or re-performing the Services within a reasonable time or to refunding the price (without interest and or penalty) then paid in respect of such Supplies.

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