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Refund and cancellation policy

Inspection, defects and non delivery

The Customer must inspect the Supplies as soon as is reasonably practicable after delivery. The Company shall not be liable for any defect in the Supplies unless written notice is given to the Company within 15 days of the date of delivery to the Customer. The Company does not write software comprised in the Goods and it is the Customer’s responsibility to check for the presence of computer viruses before the Goods are used.

The quantity of any consignment of Goods, as recorded by the Company upon dispatch from the Company’s place of business, shall be conclusive evidence of the quantity received by the Customer on delivery, unless the Customer can provide conclusive evidence to the contrary. The liability of the Company for non-delivery or non-performance or for Goods notified as defective on delivery or Services notified as defective following performance in accordance with this Condition 8 will be limited to replacing the Goods or re-performing the Services within a reasonable time or to refunding the price (without interest and or penalty) then paid in respect of such Supplies.

Returns

Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a returns authorization number (’RMA’). All Goods are returned at the Customer’s risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return.

The Company operates a 30 day return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 30 days of delivery to the Customer. The Customer should return the Goods to WAAMALL Returns Department clearly quoting the Customer’s account number, order number and RMA.

Any Goods returned after 30 days as ’unwanted’ or ’incorrectly ordered’ will only be accepted at the discretion of the Company. All Goods returned (whether within 30 days of delivery or otherwise) will be subject to a restocking fee of 20% of the invoice value of the Goods.

Goods that consist of software or are specially constructed or contain any of the hazardous substances in Electrical or Electronic Equipment (RoHS) may not be returned.

No Goods will be accepted for return without an RMA.

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